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    Ali Al-Hakim

    Production Support Engineer, London, United Kingdom

    Bboxx has improved the lives of over 1 million people which is astounding. Let’s keep unlocking potential and transforming lives.

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    Ali Al-Hakim
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    2nd March 2020 marked my 5th year at Bboxx which is an achievement I’m proud to have reached. Throughout this time, I‘ve moved through 4 different roles but always as a stalwart member of the Devices hardware product development team. Although I’ve seen the development of everything made since the old metal BB17SMART systems, I’ve never actually directly developed any of them myself. Instead, my roles have always been in the development of tools, processes, and documentation to support, automate, and improve our ability to scale.

    I’m an electronics engineer by training so I started off in 2015 as an Electronics Design Engineer where I got to make a long-forgotten but a cool piece of test kit called the remote load switcher which allowed a degree of user load simulation testing on our products. This was my first foray into developing tools specifically to support rather than to sell.

    By late 2015 I was asked to move into a dedicated product support role as ‘Product and Innovation Engineer.’ I took over all B2B and production-related technical issues and got to meet Bboxx’s amazing team in China for the first time. In China, we began asking how to automate testing at the end of our production line to give us the confidence to scale more quickly. This led to probably my most visible achievement at Bboxx; an evolved version of the humble remote load switcher – the Test Bench. The Test Bench, now reaching obsolescence, has been used to qualify almost all 342,000 bPower50 products and gave Bboxx the confidence to move from small to high volume production.

    Today, I operate as our first Production Support Engineer to continue to attend to production-specific matters and improve how we move developments from the Engineering team in the UK to our Production group in China. My attention is now in developing tools, processes, documentation, and practices that enable greater collaboration between Engineering, Sourcing, Quality and Supply Chain, and as a result help, Bboxx delivers not only greater outputs, but also higher quality products that guarantee customer safety and deliver the technology experience we all want.

    We work in an incredible industry with huge potential and impact power. Bboxx has improved the lives of over 1 million people which is astounding. Let’s keep unlocking potential and transforming lives.