Susan Odipo

My name is Susan Odaya-Odipo, and I proudly serve as the Head of Retail Operations at Bboxx Kenya. My journey with Bboxx began with a strong conviction that the company’s mission to eradicate energy poverty aligned perfectly with my personal mantra of making the world a better place. I believe that serving humanity is one of the most rewarding endeavors, and Bboxx, with its innovative spirit and dynamic team, provided the perfect platform for me to do just that.

One of the challenges I’ve faced in my role is maintaining a healthy work-life balance. Bboxx is a fast-paced, dynamic company, and there are times when the workload can be demanding. To manage this, I’ve developed strategies to prioritize my well-being. Establishing clear boundaries between work and personal time has been crucial. By focusing on time management and prioritizing tasks, I’ve ensured that my work is efficient without overwhelming my personal life.

Prioritizing work-life balance has actually made me more productive. Being well-rested and having time for personal activities allows me to bring fresh energy and creativity to my role. Open communication with my colleagues has also been essential. Delegating tasks effectively ensures that everything gets done without compromising my personal time. This approach not only enhances my productivity but also fosters a supportive and collaborative work environment at Bboxx, where everyone feels valued and empowered to contribute.

At Bboxx, we believe in fostering a positive and collaborative work environment. We invest in our employees and are passionate about our mission, which makes Bboxx a truly special place to work. Open communication and teamwork across departments are encouraged, allowing us to achieve great things together. We are committed to professional development, offering training programs, mentorship initiatives, and opportunities to take on challenging projects. We believe our people are our greatest asset, and we invest in their growth. What truly unites us at Bboxx is our shared passion to transform lives. This passion drives our innovation and motivates us to go the extra mile. Working alongside individuals who are genuinely invested in the company’s mission creates an inspiring and motivating environment.

Bboxx’s commitment to providing an exceptional customer experience goes beyond just the products we offer. We believe in delivering value through several key differentiators:

• Flexible Payment Solutions: We understand that financial situations vary. That’s why we offer flexible payment options, making our high-quality products accessible to a wider range of customers. This commitment to financial inclusivity sets us apart in today’s market.
• Uncompromising Quality: At Bboxx, we never compromise on quality. Our products are built to last and exceed industry standards. This focus on quality ensures customer satisfaction and fosters trust in our brand.
• Customer-Centric Approach: Our customers are at the heart of everything we do. Our dedicated customer service team is always ready to answer questions, offer support, and ensure a smooth buying experience. This commitment to customer focus fosters loyalty and builds lasting relationships.

These elements work together synergistically to set us apart in the market. By offering flexible payment options and high-quality products, we empower customers to make informed decisions without financial strain. Our customer-centric approach ensures their satisfaction throughout the entire buying journey.

Through my team, Bboxx’s commitment to lighting solutions extends beyond simply illuminating spaces. It’s about empowering businesses to extend their operating hours, which translates into economic growth, enhanced productivity, and a vibrant community. By providing well-lit work environments, businesses can optimize productivity and contribute to a thriving nighttime economy.

The past three years at Bboxx have been an incredible journey of learning and growth. I started as a Retail Manager, overseeing just four regions. Today, as Head of Retail Operations, I’ve gained a broader perspective on the business and have significantly expanded my skillset. Bboxx has consistently provided opportunities to step outside my comfort zone, allowing me to develop problem-solving skills and adaptability. One of the highlights of my time at Bboxx has been the launch of Flexx 12, a new product for the Kenyan market. Through strong teamwork, we exceeded our sales targets by double, demonstrating the power of inclusive collaboration.

As technology evolves, so does the issue of e-waste. Bboxx is sensitive to this challenge and has partnered with key stakeholders in e-waste management and disposal. Our commitment to environmental conservation reflects our broader mission to improve lives sustainably.

If you’re considering a job at Bboxx, come prepared to learn and grow! The company fosters an environment where continuous learning and development are highly encouraged. You’ll have access to training programs, mentorship, and the opportunity to work with talented colleagues who are always willing to share their knowledge.

To thrive at Bboxx, embrace open-mindedness, a willingness to learn, a collaborative spirit, and strong problem-solving skills. These qualities will enable you to make the most of the incredible opportunities that Bboxx offers. Working at Bboxx has been a fulfilling and transformative experience. Being part of a team that is committed to innovation, customer satisfaction, and environmental responsibility makes me proud of the work we do every day.