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Privacy Policy

Introduction

This privacy policy sets out how Bboxx uses and protects your personal data.

1. IMPORTANT INFORMATION AND WHO WE ARE (paragraph 1)

2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU (paragraph 2)

3. HOW IS YOUR PERSONAL DATA COLLECTED? (paragraph 3)

4. HOW WE USE YOUR PERSONAL DATA (paragraph 4)

5. DISCLOSURES OF YOUR PERSONAL DATA (paragraph 5)

6. INTERNATIONAL TRANSFERS (paragraph 6)

7. DATA SECURITY (paragraph 7)

8. DATA RETENTION (paragraph 8)

9. YOUR LEGAL RIGHTS (paragraph 9)

10. CONTACT DETAILS (paragraph 10)

11. COMPLAINTS (paragraph 11)

12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES (paragraph 12)

13. THIRD PARTY LINKS (paragraph 13)

  1. Important information and who we are

This privacy policy gives you information about how Bboxx collects and uses your personal data through your use of this website, including any data you may provide when you purchase a product or servicefrom us.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

The Bboxx group of companies (Group) is made up of different legal entities. This privacy policy is issued on behalf of the Group so when we mention Bboxx, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data. Bboxx Ltd is the controller and responsible for this website.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the DPO using the information set out in the contact details section (paragraph 10).

  1. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  1. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data.

We rely on one or more of the following legal bases:

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/UseType of dataLegal basis
To register you as a new customer(a) Identity (b) ContactPerformance of a contract with you. We need to process your personal data to enter and perform the contract for the pay-as-you-go product or service you have asked us to supply you with.
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications(a) Performance of a contract with you, as described above. This will include selling, delivering and installing certain products, providing certain pay-as-you-go services to you and receiving payments from you. (b) Necessary for our legitimate interests (to recover debts due to us). This may include sending you information about your account, such as statements, payment and usage/credit balance reminders and occasional updates about any important changes.
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries(a) Identity (b) Contact (c) Profile (d) Marketing and Communications(a) Performance of a contract with you, as described above. We log and record the interactions you have with us, such as phone calls and email opens, to help us better service your requests. If you do not provide us with the data we request from you for customer services purposes, we may not be able to fully answer your queries. (b) Necessary to comply with a legal obligation. In some circumstances we may need to share your personal data if we are under a duty to disclose or share it to comply with a legal obligation, or to allow us to comply with our supply licence conditions and other regulatory obligations, for example to investigate something like theft or fraud. (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you).
To enable you to partake in a prize draw, competition or complete a survey(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications(a) Performance of a contract with you, as described above. (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation, such as for network and information security purposes to enable us to take steps to protect your personal data against loss or damage, theft or unauthorised access.
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) TechnicalNecessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).  
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing(a) Technical (b) UsageNecessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).  
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and CommunicationsNecessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business). We reserve the right to contact you with marketing information if we believe it is in your interest to receive the communication.  
To carry out market research through your voluntary participation in surveys Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services). We process your data for this reason because we have a legitimate interest to provide you with the best experience we can and to ensure that our website and apps are kept secure.

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by contacting us to request we adjust your marketing preferences.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.

Cookies

A cookie is a small file of letters and numbers that we store on your device. Cookies are an essential and widely used tool; they enable our website to function properly and efficiently, as well as providing us with helpful information about how people use our website.

See our Cookie Policy for information on how we use cookies, the types of cookies we use and your options to allow or deny cookies. You might not be able to make the most out of our website without cookies, as some functions need cookies to work.

For more general information on cookies, this website may help allaboutcookies.org. This website is not owned or run by Bboxx but we think it’s helpful to consumers.

Data storage

We are based within the UK but some of the third parties and agents that we work with may be based outside of the European Economic Area (EEA), so their processing of your personal information may involve a transfer of data outside of the EEA. Whenever we transfer your personal information outside of the EEA, we will always ensure it is protected by making sure we have safeguards in place. All information that you provide us with is stored on our secure servers or those of our third parties’ data storage providers.

  1. Disclosures of your personal data

We may share your personal data, where necessary for the purposes set out in the table ‘Purposes for which we will use your personal data’ above, to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

We only transfer your personal data from the country where you live to our office in London, UK. We do not share your personal data within the Group.

We use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement. To obtain a copy of these contractual safeguards, please contact the DPO.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data Security

We have put in place appropriate physical, technical and organisational security measures designed to secure your personal data against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.

  1. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

  1. Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

If you wish to exercise any of the rights set out above, please contact the DPO.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:

  1. Complaints

If you are not happy with the way we have handled your data, or would like more information about your rights, you can contact the Information Commissioner’s Office (ICO), the UK’s independent authority on data privacy at ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  1. Changes to the privacy policy and your duty to inform us of changes 

We keep our privacy policy under regular review. This version was last updated in August 2024. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

  1. Third-party links 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We have no control over the contents of those third party websites and so will not accept any responsibility or liability for any materials on there. We encourage you to check their privacy policies before you submit any personal information to these websites.