The first half of the year was spent assessing the situation, making sure our customers and employees were safe, and making sure our skills were available for our communities. Being awarded the title of “essential service” in many of the markets we operate in cemented the importance of our business.
In the second half of the year, we regained our business rhythm in the “new normal” and were delighted to reach the milestone of receiving more than one million individual payments per month.We started to focus on ways to rebound, bigger and better. We started new services that are critical to customers such as clean cooking and introduced the bPower20 to provide better service to our entry level customers. We also began to prepare for our expansion into Nigeria and Burkina Faso, both of which launched in early Q1 2021. Despite the pandemic, our revenue in 2020 increased by 12.4% which is a testament to our teams and the resilience of the business we have built.
Read more in our impact report below.