Bboxx – Customer Contract -Terms and Conditions
These Terms and Conditions set out information about Bboxx and the products they sell to consumers.
1. Where to find information about us and our products
You can find information about us and our products from our sales agents and online before you purchase. We also confirm the key information to you in writing before you order.
When you buy from us you are agreeing that:
• You will need to pay a down payment before receiving the product, if you are buying on a pay-as-you-go (PAYGO) basis.
• We charge you when we supply your product.
• We pass on increases in VAT.
• We’re not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• Subject to local law, you may be able to change your mind about buying the product or ending an on-going contract.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can end our contract with you.
• We may not compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Policy and these terms and conditions.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract
2. We charge you when we supply your product
Unless you pay for the product in full at the time of purchase, we will take payment at regular intervals, as explained to you during the order process. If you lose the product, you must continue to make the agreed payments. If you buy the product on a PAYGO basis, you will only own the product once we have received payment in full. If you pay for the product in full at the time of purchase, you will own the product. If you have any questions, speak to one of our field agents or sales agents at the shop or call our Customer Service Team.
3. Payment performance
3.1. We will monitor your payment behavior.
If you have a good payment performance, you may have access to certain benefits. If you fail to make
payments, you may be subject to the sanctions set out in clause 3.2. Our Customer Service Team can provide further information.
3.2. If you miss payments:
- you may be blacklisted or denied from receiving future products and services from us;
- we may notify local authorities and Credit Reference Bureaus of your default;
- the minimum to pay to unlock your products might be increased;
- you may receive a lower number of product-enabled days than the ones you paid for;
- we may add an extra monthly service fee to the total product price;
- we may need to take back your Bboxx product if we don’t see an improvement in your payment performance; and
- we may require that you pay some or all overdue amounts outstanding on your account before unlocking your products.
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4. We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full the down payment before the change in the rate of VAT takes effect.
5. We’re not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay. You can contact our sales agents at the shop where you ordered the
product to end the order and receive a refund for any product you have paid for in advance but not received, less reasonable costs we have already incurred.
6. Products can vary slightly from their pictures
A product’s true colour may not exactly match that shown in our marketing or its packaging may be slightly different. Each product is sold with the manufacturer’s warranty.
7. You may have a right to change your mind, subject to local law
7.1. You may have a right to change your mind about your purchase and receive a refund within a certain number of days, subject to local law. After this time you cannot change your mind. This is subject to some conditions, as set out below.
7.2. How to let us know. To let us know you want to change your mind, contact our Customer Service Team by calling 0800 255 255 or speak to one of our agents at the shop where you purchased the product.
7.3. You have to return the product at your own cost. You must return the product to us within 3 days of telling us you have changed your mind, by bringing the product to the shop where you purchased the product. You will need your proof of purchase.
7.4. We reduce your refund if you have used or damaged a product. If you handle the product in a way which results in the product not being fit for re-sale in the shop, no refund may be due. Our agents at the shop can advise you on whether you are entitled to a refund or not.
7.5. When and how we refund you. If your product hasn’t been delivered, we will refund you subject to local law. If we are repossessing the product from you, there will be no refund. We refund you using the same method you used for payment. We don’t charge a fee for the refund. We will not refund you where the failure to deliver the product is caused by an act, omission or default on your part or by factors outside of our control.
8. You may be able to end an on-going contract
We tell you when and how you can end an on-going contract with us during the order process. If you have any questions, speak to one of our field agents or sales agents at the shop or call our Customer Service Team.
9. You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must bring it back to our shop. We honour our legal duty to provide you with products that are as described to you and that meet all the requirements imposed by law. Remember that you have several options for resolving disputes with us. If you cause any damage or break any of the products (or any part of them) you will need to pay for a repair or replacement (as required).
10. We can change products and these terms
We can always change a product to reflect changes in relevant laws and regulatory requirements and make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the product.
11. We can suspend services related to the product. We do this to:
- lock the product if you fail to make payments under your payment plan. We may charge you a fee to unlock the product. Our Customer Service Team will notify you if any such fee applies;
- deal with technical problems or make minor technical changes; or
- update the product to reflect changes in relevant laws and regulatory requirements.
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12. We can end our contract with you, suspend services, repossess the product or claim any compensation due to us if:
- you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
- you don’t, within 30 days of us asking for it, provide us with information, cooperation or access that we need to provide the product;
- if any of the information you have provided us with is incorrect or you change any of your personal details (such as address) and do not notify us of such change; or
- you breach your obligations under any other contract you may have with us.
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13. Your obligations during the contract period
13.1. You must:
- let us know of any damage to the product within 2 days of such damage;
- inform us within 24 hours if you notice anything wrong with the product;
- keep the product safe from any theft, loss or damage; and
- let us know within 7 days if any of your personal details change.
13.2. You must not:
- tamper with any part of the product and we may repossess the product if you do, even if the product is being used by someone else with your permission;
- sell the product or mortgage or do anything else which jeopardises our
interest in the product; or - assign, transfer, charge, mortgage or subcontract your rights under this
contract.
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14. We don’t compensate you for all losses caused by us or our products, subject to local law
We’re responsible for losses you suffer caused by us breaking this contract, limited to the total amount you have paid us under the contract to the date of your loss, unless the loss is:
14.1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
14.2. Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, we’re not responsible for delays outside our control.
14.3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
15. You have several options for resolving disputes with us
15.1. Our complaints policy. We will always try to amicably resolve any dispute with you. Our Customer Service Team will do their best to resolve any problems you have with us or our products in line with our complaints procedure, which you can access in the shop.
15.2. Speak to our agents. Our agents at the shop will do their best to resolve any problems you have with us or our products.
15.3. You can go to court. These terms are governed by local law and wherever you live you can bring claims against us in the local courts.
16. Other important terms apply to our contract
16.1. Assignment. We may assign or transfer our rights under our contract with you to a third party at any time while any amount is outstanding from you. This does not affect your rights under this contract. We may assign or transfer your rights under the contract to your next-of-kin in limited circumstances. Our Customer Service Team can provide further information.
16.2. We may use payment systems owned and operated by third parties (Payment System Providers). We are not responsible if you suffer any loss or damage as a result or any error caused by the Payment System Provider’s downtime or delay, or for any other reason outside our control.
16.3. Communications. We will communicate with you by means of SMS, phone calls, email, post or other messaging service to your phone in order to:
- update you on the status of your balance;
- let you know if any amounts are outstanding;
- remind you of upcoming payment dates;
- inform you of additional products and services we may offer;
- inform you that the product has been locked due to missed payments; or
- carry out a satisfaction survey.
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You must let us know if any of your contact information changes by notifying our Customer Service Team.
16.4. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
16.5. If a court or other authority decides that some of these terms are unlawful, the rest of the contract will continue to apply.
16.6. Our contract with you (as may be amended from time to time) constitutes the entire agreement between you and us in respect of the products. This contract supersedes and extinguishes all previous
agreements and understandings (whether in writing or made orally) between you and us in relation to the product. You may not rely on any statement, assurance or warranty that is not set out in this contract. If you have upgraded or downgraded your product package, only the new customer contract will apply and any previous customer contract will be terminated.
16.7. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately sanction you for not doing something or for doing something you’re not allowed to but that doesn’t mean we can’t do it later.